Pins matching tag:Intercom

Salesforce signed a deal to buy Fin, the customer-service AI agent company formerly called Intercom, for about $3.6 billion to add fast-to-deploy service agents alongside Agentforce.

Salesforce closed its roughly $3.6 billion purchase of Fin, formerly Intercom, whose AI customer agent resolves an average 76% of queries and now sits in Salesforce's AI Labs.

Salesforce reports its August-October 2026 quarter, guided at $11.42-11.50 billion of revenue, up 11-12%, and the first to include Contentful and Fin if both deals close in the quarter as expected.