Benioff Says AI Agents Let Salesforce Cut 4,000 Customer Support Roles
Salesforce Tower, 415, Mission Street, Rincon Hill, San Francisco, California, 94105, United StatesSalesforce
CONFIRMED88% CONFIDENCECNBC[1]: Benioff revealed the cuts "during an interview published Friday on The Logan Bartlett Show podcast"; the episode's YouTube[5] upload is stamped 2025-08-29 03:00 PDT.
On a podcast Marc Benioff said Salesforce had cut its support staff from about 9,000 to 5,000 because AI agents now handle half of customer conversations.
1.00